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COVID-19 Update | Delivery As Usual
COVID-19 Update | Delivery As Usual

Terms & Conditions

In these Terms & Conditions the following expressions shall have the following meanings:

“The Seller” shall mean DALM Ltd (trading as UK Office Furniture (a company registered in England and Wales under number 13213634). “The Buyer” shall mean the person, firm or company whose order for the Goods is accepted by the Seller. “The Goods” shall mean the Goods which the Seller has or is to supply in accordance with these conditions and shall include where appropriate any installation of the Goods and other work carried out by the Seller in connection with the Goods.

1 Orders

The seller's website is an offer to treat only. Any contract shall consist of the buyer's order and the seller's acceptance thereof. Any order accepted by the seller shall be subject to the seller's conditions of sale and no other conditions shall apply unless expressly agreed in writing by the seller.

2 Prices

Quoted prices include free next day delivery anywhere within the UK mainland, excluding the Scottish Highlands and Islands (unless otherwise stated). For deliveries outside this area a carriage charge will be levied. The prices invoiced will be those currently charged by the seller at the date of despatch. Although every effort is made to ensure the prices stated on the website are correct, should an error on price occur, and an order is placed, you will be informed and given the option of continuing the order at the correct price or cancelling the order. All prices are subject to VAT. All packing is non-returnable. Please note:

  • If your order is no longer required, and you wish to return it there is standard collection cost of £15 per item. 
  • If your item is faulty or damaged, we will collect and replace/refund your order free of charge. However, if we cannot collect your item/s due to you not meeting the agreed collection time and/or location for us to collect your items there will be a fee of £15 per item.

3 Point of Delivery

In accordance with normal transport practices all goods will be delivered to the goods inwards department/reception/ground floor and off-loading facilities must be provided by the customer. If further transfer or installation is required, particularly for large and heavy items, this must be requested at the time of ordering and an additional charge will be levied. Please note that a signed consignment note constitutes delivery of goods. Please check that the number of boxes received, corresponds with the delivery note before signing.

4 Delivery Times

Times quoted are so quoted in good faith but shall be non-binding. To facilitate a prompt delivery all despatches will be made direct from either the point of manufacture or distribution. The seller shall not be liable for any losses incurred by the buyer or any other person as a result of any delay in the delivery of the goods or any part of the order for any reason whatsoever. The due performance of the contract is subject to cancellation or such variation as the seller may find necessary as the result of instructions or lack of instructions from the buyer, or as a result of industrial dispute or of any cause whatsoever beyond the seller's reasonable control. The seller reserves the right to make partial deliveries.

5 Payment Terms

Preferred method of payment for retail customers is by credit/debit card. We accept American Express, VISA, Mastercard, Apple Pay and Google Pay.

6 Retention of Ownership

Property of the goods remains with the seller until full payment has been received by the seller. Until full payment is received DALM Ltd (trading as UK Office Furniture) may at any time recover the goods for this purpose. Nevertheless the risk in the goods passes to the buyer on delivery and the buyer shall promptly effect and maintain in the joint names of the parties, insurance of the goods against loss or damage in their full invoice price until final payment.

7 Guarantee

Except as herein expressly provided and as provided by law, the seller does not supply goods with the benefit of any term, warranty or condition, express or implied, as to the merchantability of the goods or their suitability for any purpose whatsoever. As far as it is able the seller will assign to the buyer all rights conferred on it by any of its suppliers. Insofar as quality of materials used in goods manufactured for the seller is concerned, the seller shall have the option to repair, replace (or at its sole discretion refund to the buyer the price of the goods without any further liability) parts agreed by it as being defective, and which have been returned to it, carriage paid, within a minimum period of 1 year from the date of delivery to the buyer's works. Goods subjected to fair wear and tear, misuse, defective maintenance, alteration or modification, are excluded from this guarantee. Goods covered are subject to single shift working only. In no case shall the liability of the seller hereunder exceed that of the actual manufacturer of the particular goods or parts thereof. Any liability on the part of the seller is subject to terms of payment being met.

8 Technical Description

Such descriptions whilst given as a guide, in good faith, are subject to alteration by the seller without notice. In particular all weights and dimensions are approximate only. All maximum load capacities stated are for evenly distributed loads only.

9 Consequential Loss

Except in respect of death or personal injury caused by the seller's negligence, or as herein provided, the seller shall not be liable to the buyer for any consequential loss or damage (whether for loss or profit or otherwise) costs or expenses or their claims for consequential loss whatsoever which arise out of or in connection with the supply of the goods or their use or re-sale.

10 Claims

Notification of non-delivery must be made within 7 days of the purchase date, and for shortages or damage within 3 days of receipt of goods. Failing this no claims will therefore be entertained.

11 Jurisdiction

The proper law of the Contract shall be English law and any difference or dispute hereunder shall except where otherwise herein provided be dealt with by the Courts of England, save that the Seller shall be entitled to bring proceedings against the Buyer who hereby submits to the jurisdiction of the English Courts accordingly.

12 Returned Goods

Goods will be accepted back for credit/refund only with the express permission of UK Office Furniture. Please contact us for instructions on point of delivery. Made-to-order items cannot be cancelled or accepted back in to stock. Please contact UK Office Furniture for details. Made-to-order items cannot be cancelled after despatch from the warehouse. Refused deliveries of made-to-order items are not eligible for credit. Our usual refund policy does not apply to made-to-order items, which cannot be returned or exchanged unless faulty. The above conditions do not affect your statutory rights when goods are faulty, or not as described. Goods must be returned in their original packaging, unused, unassembled and in a resaleable condition. Proof of return delivery will remain with the buyer. UK Office Furniture reserve the right to charge for incomplete returns, orders placed in error or not wanted.

13 Data

UK Office Furniture use the data that buyers provide to facilitate trading and/or deliver of goods. Data will never be passed on or sold to a third party except where it is essential to deliver a product (e.g. delivery of goods via carrier). UK Office Furniture is compliant with the General Data Protection Regulation 2018 and the Data Protection Act 1998. Data is held in a secure cloud system and select UK Office Furniture staff able to view this data. Data is also held within Order and Logistics Software with our exclusive UK supply and delivery partner, which is also GDPR compliant.

14 Marketing

By purchasing from UK Office Furniture you are giving your permission to be added to our customer database and may from time to time receive offers/updates on our products and services. If you do not wish to be added to this database please contact our customer service team on 0330 0557309 or by emailing customerservices@ukofficefurniture.uk. You can unsubscribe at any time by clicking the unsubscribe links in the email. UK Office Furniture also reserves the right to use independent reviews in marketing and promotional material as deemed necessary.